OTRS. Update Tickets

Question

У меня возникли проблемы с обновлением билетов otrs на пользовательском портале. Я использую PHP через Soap Api. Вот что я попробовал. Я создал веб-сервис. В OTRS в качестве поставщика, Network Transport, я добавил пространство имен https://otrs.classic.com.np/otrs/GenericInterface/actions. < ----- это правильно ???????????? и мой PHP код выглядит следующим образом

$url  = "https://myurl.com/otrs/nph-genericinterface.pl"; // URL for OTRS server 

      $namespace = "https://myurl.com/otrs/GenericInterface/actions"; 
      $username = "ctdeveloper"; // SOAP username set in sysconfig 
      $password = "ctdeveloper"; // SOAP password set in sysconfig 


      ### Form Fields 

      $new_owner =$_POST['new_owner']; 
      $subject =$_POST['subject']; 
      $text = $_POST['text']; 
      $note_type = $_POST['note_type']; 

      #### Initialize new client session #### 
      $client = new SoapClient(
       null, 
       array(
        'location' => $url, 
        'uri'  => $namespace, 
        'trace'  => 1, 
        'login'  => $username, 
        'password' => $password, 
        'style'  => SOAP_RPC, 
        'use'  => SOAP_ENCODED 
       ) 
      ); 

      #### Create a new ticket shell. The function returns the Ticket ID #### 
      $TicketUpdate = $client->__soapCall(
       "Dispatch", array($username, $password,"ctdeveloper", 
        "TicketObject", "TicketUpdate", 
        "TicketID", $ticket_id, 
        "OwnerID",  $new_owner, 
       ) 
      ); 

Answer 1

Ok Я нашел этот ответ. Надеюсь, это поможет всем. Сначала создайте веб-сервис в администрации OTRS

$URL = 'https://your-url.com/otrs/nph-genericinterface.pl/Webservice/WebserviceName'; //webserviceName is the name of webservice created from admin panel of otrs 
$namespace = 'https://your-url.com/otrs/GenericInterface/actions'; //namespace of soap config 

$username = "username"; //// SOAP username set in sysconfig 
$password = "password"; //// SOAP password set in sysconfig 

// initialize a SoapClient instance 
$SOAPClientInstance = new \SoapClient(null, array(
'location'=> $URL, 
'uri' => $namespace, 
'trace' => 1, 
'login' => $username, 
'password'=> $password, 
'style' => SOAP_RPC, 
'use' => SOAP_ENCODED, 

) 
); 


// set the request parameters as an array of SoapParam instances 
$TicketRequestArray = array(

new \SoapParam('username', 'UserLogin'), //user username 
new \SoapParam('password', "Password"),// user password 
); 

$TicketRequestArray[] = new \SoapParam('123', 'TicketID');// ID of ticket which is to be updated 
$TicketRequestArray[] = new \SoapParam(array(
'State' => 'open', 
'OwnerID' => $new_owner, // you can add which parameters to update 
), 'Ticket'); 
$Action = 'TicketUpdate'; 

$Response = $SOAPClientInstance->__soapCall($Action, 
$TicketRequestArray 
); 

print "<pre>\n"; 
print "Request :\n".htmlspecialchars($SOAPClientInstance->__getLastRequest()) ."\n"; 
print "Response:\n".htmlspecialchars($SOAPClientInstance->__getLastResponse())."\n"; 
print "</pre>";